Help and Support Articles

Heat pump questions answered

Read our complete list of heat pump FAQs, from costs to warranties and maintenance.

Midea R290 heat pump: troubleshooting and support

In this article, we explain how to use the Midea R290 heat pump and what to do if something goes wrong

Midea R32 heat pump: troubleshooting and support

In this article, we explain how to use the Midea R32 heat pump and what to do if something goes wrong

How to use the Tado thermostat

In this article, we explain how to use the Tado thermostat.

How to adjust your water heating settings 

Learn how to amend your heat pump hot water schedule so you can benefit from smart time-of-use electricity tariffs.

How to get your heat pump ready for winter 

We’ve put together our top tips to make sure you enjoy a cost home this winter.

Your heat pump proposal: important pre-installation information 

This information highlights important details to support the heat pump quote you’ve received, outlining our service and key things to consider ahead of installation.

Heat pumps: How to manage your home’s temperature

Learn how to change the temperature in your home and control the heating in individual rooms with this online guide.